Hotel Brienz
Hauptstrasse 254, 3855 Brienz, Switzerland, Brienz BE
+41 33 951 35 51
hotel-brienz.ch
Das Personal war freundlich, besonders der Koch. Wir haben uns für dieses Hotel entschieden, weil es Hunde akzeptiert, was für uns ein echter Pluspunkt war. Wir hatten ein Zimmer zur Seeseite gebucht und bekamen eines im ersten Stock. Die drei Seezimmer auf dieser Etage teilen sich alle eine große Terrasse, die wir aber aus Angst, die anderen Gäste zu stören, kaum nutzen konnten. Bemerkenswert ist auch, dass der Blick auf den See größtenteils durch ein Pflegeheim verdeckt wird. Wenn Ihnen eine gute Aussicht auf den See wichtig ist, würde ich Ihnen dringend empfehlen, mindestens ein Zimmer im zweiten Stock zu buchen. Das Frühstück war sehr enttäuschend. Den Gästen wird ein Tisch zugewiesen, obwohl unklar ist, warum, zumal das Hotel größtenteils leer war. Die Säfte, Aufschnitt und Käse waren von sehr schlechter Qualität. Von den eigentlich anständigen Sachen gab es einfach nicht genug: Stresse-Brot, Croissants und gekochte Eier waren sehr knapp. Einige Gäste bekamen überhaupt keine. Das war in der Nebensaison und das Personal war sich des Problems offensichtlich bewusst, was es noch schlimmer machte. Leider würden wir nicht wiederkommen.
Wir haben Sylvester im Hotel Brienz gefeiert und es war fantastisch!! Grüße an alle, die diesen Abend zu einem unvergesslichen Abend gemacht haben!! Vielen Dank und wir kommen auf jeden Fall bald wieder!!! Das Essen war ausgezeichnet!!
Absolut wundervoller Aufenthalt im Hotel Brienz! Vom Moment unserer Ankunft an hat alles unsere Erwartungen übertroffen. Das Zimmer war makellos sauber, komfortabel und in ausgezeichnetem Zustand. Ein perfekter Ort zum Entspannen, nachdem Sie die wunderschöne Umgebung erkundet haben. Das Personal war unglaublich freundlich, begrüßte uns mit echter Herzlichkeit und tat sein Bestes, um unseren Aufenthalt angenehm zu gestalten. Und das Essen… einfach HERVORRAGEND! Jede Mahlzeit war köstlich, aber das Abendessen war absolut fantastisch, wunderschön präsentiert und voller Geschmack. Es war wirklich ein Höhepunkt unserer Reise. Wenn Sie die Gegend besuchen, zögern Sie nicht! Das Hotel Brienz ist ein Juwel!
Once and never again! Our stay was absolute horrific! We booked a lakeside hotelroom, got a mountainside hotelroom instead. When I went to ask the receptionist why we didn’t get the room we had booked (room 26 facing the lake) she snapped at me, claiming that she DID give us a lakeside hotel room. I noticed the owner sitting behind her rolling her eyes during our interaction. So I shrugged my shoulders and returned to the room assigned to us. (Room 20 facing the mountain) Being tired, we decided to take a nap. After an hour of napping our hotel door suddenly opened and a family with two kids entered the room. Shocked that we were inside, they closed the door again and called the receptionist. As the grumpy receptionist came upstairs, she was furious. Having just woken up, my husband and I were confused as to what was going on. She then was requiring us to pack up our things and leave the room immediately. Also demanding our hotel keycards back, so she could check (which was a mistake on my side. I should’ve gone down with her). She came back upstairs a second time to start a shouting match with me. Not realizing that she was the one who started the toxic exchange, she then threw her hands in the air and told me to calm down and not panic. Simultaneously, the other family watched the whole commotion. So basically, we got blamed for her mistake. She probably couldn’t read her own handwriting and mistakenly assigned room 20 instead of 26 to the keycards, cause room 26 did not open when we had tried. The lady angrily left and we packed up our things. She must’ve changed the re-programmed the rooms on the keycards, then she called her boss, who was just as impolite. The owner tried the keycards for room 26, which of course, after reprogramming the cards, now worked properly. Not once did they apologize for the inconvenience! Instead the staff made us feel uncomfortable and unwelcome. The rest of our stay was awkward and unpleasant. At dinner, the restaurant staff gave us many judging looks, which of course meant, that we have been talked about within their team. Not only that, even at check out, despite of me trying to mend things by apologizing for my reaction to the problem, the situation was downplayed as a misunderstanding and to made-up theories like: the door to room must’ve been open, and you just entered’. Still no ‘sorry’. This whole experience also made us feel racially stereotyped. I’m not the type to pull the race-card, but it was very obvious that the owners were super kind to caucasians, but cold and unfriendly to us, an Asian couple. Don’t work in service and hospitality industry, when you don’t know how to deal with people and how to take self-responsibility! This terrible scenario could’ve been avoided with a simple ‘I apologize’. Cannot recommend!
Myself and wife (both Singaporean) celebrated our 38th wedding anniversary and just wrapped up a 15-day self drive vacation to Switzerland and Austria. First stopover 3 nights stay in Hotel Brienz: from warm and smiling reception by lady …
A super hotel on the outskirts of Brienze with both lake and mountain views. Rooms are very comfortable and have everything you need. Staff are friendly and go out of their way to help you. Breakfast is very adequate with a very good …