ÖKK Krankenversicherung, Agentur Bern
Zytglogge-Passage im 3. Stock, Kornhauspl. 7, 3011 Bern, Switzerland, Allmendingen b. Bern
+41 58 456 19 30
oekk.ch
Monday: 08:00 to 12:00, 13:30 to 17:00
Tuesday: 08:00 to 12:00, 13:30 to 17:00
Wednesday: 08:00 to 12:00, 13:30 to 17:00
Thursday: 08:00 to 12:00, 13:30 to 17:00
Friday: 08:00 to 12:00, 13:30 to 17:00
Saturday: Closed
Sunday: Closed
This feedback about my sister who since almost two months waiting for an answer from the ÖKK to start treatment, despite she went by their office in Luzern but still no answer until today. She had a sudden intestine occlusion and she has being trying to keep stable to avoid operation. Therefore, I address my request to Sr. Management of ÖKK, a quick answer at your end is a must because some patients cannot wait long.
We wanted to change insurance to ÖKK. However, ÖKK forgot to forward the signed resignation letter to our former insurer….
For excellent advice and very precise information, there are two words: Mato Krajina
Stay away from OKK – Terrible customer service My experience with OKK in Switzerland was simply catastrophic. The customer service is shockingly bad, especially due to employee Stoica Timeea, who behaved arrogantly, unprofessionally, and disrespectfully. Instead of helping, she treated customers with contempt. The company itself is bureaucratic, chaotic, and shows absolutely no genuine interest in the well-being of its policyholders. If your health and your time are worth anything to you, find another health insurance provider. OKK does not treat its customers with the necessary respect.
Please note: ÖKK only covers complementary medicine through basic insurance if the services are performed by a doctor. Unfortunately, it's extremely rare for an osteopath, for example, to be a doctor. Simply ridiculous. Unfortunately, I couldn't find this information directly on the website. Emails aren't answered, by the way. I'm currently considering switching health insurance providers.
I received two insurance policies, two cards, no response to emails, and extremely long wait times. The OKK app asks for patience. After two months, still no response. The worst experience I've ever had with an insurance company. Avoid.