FAIE Versand Schweiz GmbH — Bahnhofstrasse 13, 3506 Grosshöchstetten, Switzerland

Very friendly customer service. Quick processing. Would gladly use again.

Florian Lempen

Received the product, was dissatisfied because the ash vacuum doesn't work! It keeps getting clogged, and they didn't offer to resolve the issue in a customer-friendly manner. Just excuses the whole time, simply ridiculous and unprofessional! Never again FAIE! I've already sent the vacuum to them for a refund, and as they themselves wrote, it was returned to me! Polishing up reviews is no use anymore! They simply can't do it. You can pick up the vacuum here, but I'd have to pay first!

Silvio Jaeger

4.5 stars. Value for money: very satisfied, all products were carefully packaged and well protected. My deduction of 0.5 stars is because: I ordered with prepayment, everything was fine, unfortunately, after payment, I didn't receive confirmation from FAI via email, which is important to me personally, as the money is gone. The goods arrived after 9 days. I will definitely order from FAI again and expect confirmation of payment. A fantastic shop.

Claudia Gerber

Unfortunately I had a very negative experience. Ordered and confirmed will be delivered with an invoice. Suddenly they said no payment in advance because their credit rating was supposedly bad. Excuses again and again. The employee's name wasn't even mentioned in email communications. Very bad communication: It's the same price whether you pay in advance or invoice?? Never again !

Toni Gämperle

A very nice gentleman spoke on the phone; I received prompt assistance and was able to return the incorrectly ordered goods without any problems.

Rebecca Cavigelli

Hi everyone...just a quick note!! -Ordered online -Delivered quickly and professionally packaged -Received the invoice and paid it immediately! So everything was absolutely perfect. Thanks, I'd gladly order again!!! -

Hermi Stäger