Betreibungs- und Konkursamt Bern-Mittelland — Poststrasse 25, 3071 Ostermundigen, Switzerland

Staff are super friendly and really helped me obtain the information I needed to get a company to remove the wrong entry in my record. The opening times are clear and queues are at minimum, so you don't really wait for a long time. The only downside is that you have to pay cash for any document on site.

Carlos Medina

Poor service

Cédric Leroux

I am deeply shocked by the mostly friendly, but clearly completely overwhelmed, staff. My correctly submitted requests were not processed, even after several attempts, but simply filed away! This simply cannot happen! People in debt are already punished enough and don't need a government agency that turns a deaf ear, doesn't communicate internally, barricades itself behind thick walls, and then fails to take a stand. The thought of filing a complaint is there… Why aren't all cases handled by the same person from start to finish? It's impossible to navigate this organization – bureaucracy ahoy!

A M

It is regrettable that a star rating is mandatory, as a negative rating would better reflect reality. The way citizens are treated at this agency is unacceptable. Documents requested and submitted are torn up by the staff with the comment, "We're not interested." Emails go unanswered. Accounts are frozen for weeks without any apparent reason. Changes made by the creditor in favor of the debtor are not communicated. Repayments of overpayments are only made after several months.

Silvia Rohrbach

It's a shame you can't give negative stars. The tone on the phone is completely inappropriate – rude, condescending, and disrespectful. I called them myself (without any debts or collection proceedings against me) and was appalled by how people are spoken to. The invoice is also extremely confusing and seems deliberately complicated. You have to add up the amounts yourself, and then add another 5% – completely incomprehensible, especially for people who aren't good at math. This is unfair and customer-unfriendly. Overall, a very disappointing and unpleasant experience. People shouldn't be treated like this.

Jana Gosteli

One star is unfortunately too generous... The officials are unfriendly, condescending, and incompetent! My account was blocked because the clerks were unable to do their jobs. Instead of an apology and immediate compensation, I had to return an hour later to tell these incompetent bureaucrats once again that they NOW need to provide my bank with an explanation! Such mistakes are absolutely unacceptable, and the laziness of the employees appalls me time and time again.

Tobias Messerli