Localmed Ärztezentrum Schliern — Schaufelweg 19, 3098 Köniz, Switzerland

Quality of service for personell on reception is something unknown. Its already not a first time when they tell me wrong time of appointment, and when I come all what I hear sorry, but we cant help you, your appointment was hour ago. No one newer tried to call and ask why I’m not yet there. Even if doctor is good, you simply can’t reach him.

Олександр Ковов

The doctor and receptionist are nice enough – but what good is that to me? Every time I try to make an appointment, they say: "No time, why don't you go to the emergency room in Bern?" Honestly, what's the point of having a family doctor at all? If I'm just going to be turned away every time, I might as well go straight to the emergency room. A general practitioner's office where you can never get an appointment is simply useless.

Jason Born

I have been a patient at Localmed Schliern for many years. The greeting and care provided by the medical assistants has always been extremely friendly and courteous. The doctors are also always very kind and take excellent care of their patients. I will definitely remain a patient and thank you for your dedication.

Thierry Hess

The doctor is great and deserves 5 stars. This review refers to a couple of MPAs, while others are very likeable. For me, the behavior I experienced towards patients is completely unacceptable. I've already had contact with them, and the problem hasn't been resolved, as it's not their fault, but always someone else's. Mistakes aren't admitted. This wasn't the first time; there's been an incident before. Two weeks ago, I picked up my medical file because I have a new primary care doctor. When I looked at the file, it said that for the day of my lab appointment, they should reschedule the appointment from two weeks later and schedule a new one with me. But no one ever mentioned it to me and simply deleted the appointment because the doctor wasn't available that day. When I finally arrived, the trainee just said that it's hardly possible I have an appointment today. "Yeah, of course," they said, because they just deleted it. I never heard an apology, but they were perfectly capable of coming by. That was reason enough for me to leave the practice as a patient and look for a new one. It wasn't the first time I'd been rudely approached, and it wasn't my fault.

FC

A sick patient is turned away despite having free appointments. Rude office assistants. Turned away immediately for being 10 minutes late, even though the reserved time was 30 minutes. Then a new appointment is made three weeks later. This is not appropriate for a doctor's office. Not recommended.

Arif

I am very satisfied with the practice near Bern. The staff is very pleasant and always very friendly. You feel welcome, and great importance is placed on the well-being of the patients. The entire team does a fantastic job... I can highly recommend this practice.

Nadine Wilhelm