Hotel Residence Loren
Lorenweg 29, 8610 Uster, Switzerland, Uster
+41 43 466 90 72
hotel-residence-loren.ch
Well let me make it clear that this is a hotel apartment and not a proper hotel. The reception is closed at night and this place usually has a self check in machine.||||The room is equipped with built in kitchen and a washing machine for …
We had an absolutely amazing experience at Hotel Residence Loren. From the start, the staff were incredibly accommodating — allowing both early check-in and late checkout, which really enhanced our stay. The rooms were spotlessly cleaned every day, and even when a large tour group checked in and things got briefly noisy, simply closing the balcony door made it completely quiet. The location is excellent — just a 15-minute walk from the train station, very central, and within easy reach of Zurich Airport. The staff were all friendly, helpful, and welcoming, and the food was fantastic — the pizza in particular was absolutely perfect. Despite missing the breakfast cutoff twice, they reopened the kitchen just for us, which was greatly appreciated. We would absolutely recommend this hotel and will stay here again without hesitation. A true hidden gem!
Awesome! Enormous room for a double, included a long size bed and bed-couch, extremely comfortable rooms and bed, laundry machine was included inside of the room! Awesome ikr, the restaurant was delicious, only problem was the location that was pretty far from other restaurants and groceries, absolutely loved my stay in the hotel!
an extraordinary hotel, with a wonderful boss for 3 years we have been coming here in Switzerland and every time we choose Hotel Loren, the owner is a wonderful woman, we also came with our baby and every time we needed something she was always very quick to offer help, she always responds very quickly to messages and always welcomes us with love! very clean room, kitchen and bathroom, parking space and quiet place in the hotel courtyard, dreamy, every time we come with love, I am always at home in Hotel Loren! we love this location we love the staff♥️♥️♥️♥️♥️♥️♥️
I had a brief but wonderful experience at Hotel Residence Loren. The owner is very friendly and kind, just like all the staff. Rooms are clean and the place is a quiet one. I was in Uster for work but I would strongly recommend Hotel Residence Loren for anyone who want to visit Uster (work,vacation).
This hotel managed to double book a room for me and then insisted they have not done so and the error was due to me (which it definitely was not). At the front desk the lady explained that it would be ok and charged me for one room and then proceeded to email me later saying I should pay for both rooms. A really awful and sorry customer experience and not a place I'd want to re-visit any time soon. The room itself was bare with lots of noise from a nearby train. Most importantly the customer service has been terrible, a sure sign of a place that doesn't deserve people's business. I hope they improve, but right now I'd recommend strongly avoiding this business. Edit: as one can see in the reply, the hotel simply cannot accept it is in the wrong about something and will instead choose to berate guests, I recommend avoiding such businesses including this one!