Hotel Brienz
Hauptstrasse 254, 3855 Brienz, Switzerland, Brienz BE
+41 33 951 35 51
hotel-brienz.ch
El personal era amable, especialmente el chef. Elegimos este hotel porque acepta perros, lo cual fue una verdadera ventaja para nosotros. Reservamos una habitación junto al lago y nos dieron una en el primer piso. Las tres habitaciones junto al lago de esa planta comparten una gran terraza, pero apenas nos sentimos capaces de utilizarla por miedo a molestar a los demás huéspedes. También vale la pena señalar que la vista del lago está en gran parte oscurecida por una residencia de ancianos. Si le importa tener una vista adecuada del lago, le recomiendo encarecidamente que solicite una habitación al menos en el segundo piso. El desayuno fue muy decepcionante. A los huéspedes se les asigna una mesa, aunque no estaba claro por qué, especialmente porque el hotel estaba casi vacío. Los zumos, embutidos y quesos eran de muy mala calidad. En cuanto a los artículos que eran realmente decentes, simplemente no había suficientes: pan de tresse, croissants y huevos duros eran muy escasos. Algunos invitados no recibieron nada. Esto fue durante la temporada baja y el personal estaba claramente consciente del problema, lo que lo hizo sentir aún más malo. Lamentablemente, no regresaríamos.
Celebramos a Sylvester en el Hotel Brienz y ¡¡fue fantástico!! ¡¡Saludos a todos los que hicieron de esta velada una noche memorable!! ¡¡¡Gracias y definitivamente volveremos pronto!!! ¡La comida fue excelente!
¡Estancia absolutamente maravillosa en el Hotel Brienz! Desde el momento en que llegamos, todo superó nuestras expectativas. La habitación estaba impecable, cómoda y en excelentes condiciones. Un lugar perfecto para relajarse después de explorar los hermosos alrededores. El personal fue increíblemente amable, nos recibió con calidez genuina y hizo todo lo posible para que nuestra estancia fuera agradable. Y la comida… ¡simplemente EXCELENTE! Cada comida estuvo deliciosa, pero la cena fue absolutamente increíble, bellamente presentada y llena de sabor. Fue realmente lo más destacado de nuestro viaje. Si estás visitando la zona, ¡no lo dudes! ¡El hotel Brienz es una joya!
Once and never again! Our stay was absolute horrific! We booked a lakeside hotelroom, got a mountainside hotelroom instead. When I went to ask the receptionist why we didn’t get the room we had booked (room 26 facing the lake) she snapped at me, claiming that she DID give us a lakeside hotel room. I noticed the owner sitting behind her rolling her eyes during our interaction. So I shrugged my shoulders and returned to the room assigned to us. (Room 20 facing the mountain) Being tired, we decided to take a nap. After an hour of napping our hotel door suddenly opened and a family with two kids entered the room. Shocked that we were inside, they closed the door again and called the receptionist. As the grumpy receptionist came upstairs, she was furious. Having just woken up, my husband and I were confused as to what was going on. She then was requiring us to pack up our things and leave the room immediately. Also demanding our hotel keycards back, so she could check (which was a mistake on my side. I should’ve gone down with her). She came back upstairs a second time to start a shouting match with me. Not realizing that she was the one who started the toxic exchange, she then threw her hands in the air and told me to calm down and not panic. Simultaneously, the other family watched the whole commotion. So basically, we got blamed for her mistake. She probably couldn’t read her own handwriting and mistakenly assigned room 20 instead of 26 to the keycards, cause room 26 did not open when we had tried. The lady angrily left and we packed up our things. She must’ve changed the re-programmed the rooms on the keycards, then she called her boss, who was just as impolite. The owner tried the keycards for room 26, which of course, after reprogramming the cards, now worked properly. Not once did they apologize for the inconvenience! Instead the staff made us feel uncomfortable and unwelcome. The rest of our stay was awkward and unpleasant. At dinner, the restaurant staff gave us many judging looks, which of course meant, that we have been talked about within their team. Not only that, even at check out, despite of me trying to mend things by apologizing for my reaction to the problem, the situation was downplayed as a misunderstanding and to made-up theories like: the door to room must’ve been open, and you just entered’. Still no ‘sorry’. This whole experience also made us feel racially stereotyped. I’m not the type to pull the race-card, but it was very obvious that the owners were super kind to caucasians, but cold and unfriendly to us, an Asian couple. Don’t work in service and hospitality industry, when you don’t know how to deal with people and how to take self-responsibility! This terrible scenario could’ve been avoided with a simple ‘I apologize’. Cannot recommend!
Myself and wife (both Singaporean) celebrated our 38th wedding anniversary and just wrapped up a 15-day self drive vacation to Switzerland and Austria. First stopover 3 nights stay in Hotel Brienz: from warm and smiling reception by lady …
A super hotel on the outskirts of Brienze with both lake and mountain views. Rooms are very comfortable and have everything you need. Staff are friendly and go out of their way to help you. Breakfast is very adequate with a very good …