ÖKK Krankenversicherung, Agentur Bern
Zytglogge-Passage im 3. Stock, Kornhauspl. 7, 3011 Bern, Switzerland, Allmendingen b. Bern
+41 58 456 19 30
oekk.ch
Lundi: 08:00 to 12:00, 13:30 to 17:00
Mardi: 08:00 to 12:00, 13:30 to 17:00
Mercredi: 08:00 to 12:00, 13:30 to 17:00
Jeudi: 08:00 to 12:00, 13:30 to 17:00
Vendredi: 08:00 to 12:00, 13:30 to 17:00
Samedi: Closed
Dimanche: Closed
Ce retour sur ma sœur qui attend depuis presque deux mois une réponse de l'ÖKK pour commencer un traitement, bien qu'elle soit passée à leur cabinet à Lucerne mais toujours sans réponse jusqu'à aujourd'hui. Elle a eu une occlusion intestinale soudaine et elle essaie de rester stable pour éviter une opération. C'est pourquoi j'adresse ma demande à la direction principale de ÖKK, une réponse rapide de votre part est indispensable car certains patients ne peuvent pas attendre longtemps.
Nous voulions changer d'assurance auprès de ÖKK. Cependant, ÖKK a oublié de transmettre la lettre de démission signée à notre ancien assureur….
Pour d’excellents conseils et des informations très précises, il y a deux mots : Mato Krajina
Stay away from OKK – Terrible customer service My experience with OKK in Switzerland was simply catastrophic. The customer service is shockingly bad, especially due to employee Stoica Timeea, who behaved arrogantly, unprofessionally, and disrespectfully. Instead of helping, she treated customers with contempt. The company itself is bureaucratic, chaotic, and shows absolutely no genuine interest in the well-being of its policyholders. If your health and your time are worth anything to you, find another health insurance provider. OKK does not treat its customers with the necessary respect.
Please note: ÖKK only covers complementary medicine through basic insurance if the services are performed by a doctor. Unfortunately, it's extremely rare for an osteopath, for example, to be a doctor. Simply ridiculous. Unfortunately, I couldn't find this information directly on the website. Emails aren't answered, by the way. I'm currently considering switching health insurance providers.
I received two insurance policies, two cards, no response to emails, and extremely long wait times. The OKK app asks for patience. After two months, still no response. The worst experience I've ever had with an insurance company. Avoid.