Blausee Hotel & Spa
Blausee 224F, 3717 Blausee, Switzerland, Blausee-Mitholz
+41 33 672 33 33
blausee.ch
Nous avons vraiment apprécié notre séjour ! Les dames que nous avons rencontrées étaient toutes exceptionnelles ! Au-delà et au-dessus ! La dame asiatique était extrêmement prévenante et m’a beaucoup aidé en cas de besoin ! Ils sont tous très proactifs et pensent à tous les détails pour les invités, comme apporter des jouets et proposer des repas plus tôt ! Nous avons adoré notre séjour !
Ma femme m'a offert une semaine et comme cadeau d'anniversaire. Et quelle bonne idée c’était. Le cadre naturel est à couper le souffle (à lui seul, le lac avec ses eaux cristallines était fantastique, tout comme les montagnes. L'hôtel en lui-même (nous étions …
Notre famille a découvert cet endroit absolument magnifique en été et nous avons réservé notre séjour pour cet automne, le temps d'un week-end. Ce fut une expérience merveilleuse! La réceptionniste Monique était très sympathique et serviable. La vue autour du lac en automne est à couper le souffle. Nous reviendrons, peut-être la prochaine fois pendant l'hiver.
Fire that incredibly rude Asian receptionist lady. She is incompetent, makes you feel incredibly unwanted and unwelcome, and she is a sore pimple on the image of this hotel. The hotel has a lot of potential and one could ignore the shortcomings provided the welcome was pleasant and warm. That lady is unprofessional: she barked at us for requesting 3 keys for 3 adults, with a snide remark that she thought we would stay together, and then she screamed us out of the spa when we had just entered with our 3 year old daughter. I can understand the policy of an adults only spa, which was *not noted* at the reception, nor at the entry to the spa, nor anywhere in the documents received, nor communicated to us. But one can tell this information on a normal and pleasant tone, not scream madly at us and frighten our daughter and completely destroy our weekend from the get-go. We had come here a few times to eat before, always spending lavishly and we were looking forward to staying a few nights as well. But we will * Never * again come here and I will not recommend the hotel to any of my friends and colleagues. There are plenty other friendlier hotels to spend a fifth of my salary for a weekend, because this place is not cheap, but a tourist trap. However, the restaurant is more pleasant, and some waiters can be kind and attentive (tall, thin man with glasses in his 50s comes to mind), and the location itself is pretty and calm.
This is my absolute favorite place for a 'timeout' or to get away for a quiet writing weekend. I've stayed all over central CH, in Luzern, Oberland, and Mittelland, in 3+ & 4-star/spa hotels - and Blausee is the BEST. I keep coming back It's true that during the day, when the buses arrive, it can get busy. But all you need to do is walk up the trails, and the noise disappears. The hotel is small & cosy. The best are the breathtaking views even in rain & fog. Staff are super friendly and genuinely love the 4-legged guests, too. The spa offers many options for relaxation. The Postbus only connects once per hr, so you need to plan, but Oeschinersee, Suunbuhl, and many other off-the-beaten-track hiking options are available.
I am writing this public review because management ignored my direct email regarding a serious incident. We visited the Spa, but the sauna was cold and amenities were not working. We called to report this, and a receptionist along with a staff member named Inga came to speak with us. Instead of apologizing for the broken facilities, she launched a xenophobic attack. She explicitly compared nationalities, stating that "Ukrainians are better" and that "Russians just want money back." It is absolutely unacceptable to bring personal political views and hatred into a professional hospitality setting. We were guests who paid for a service, not participants in a political debate. The fact that management has not replied to my formal complaint suggests they condone this discriminatory behavior. Avoid this place if you expect professional treatment.