Hotel Brienz
Hauptstrasse 254, 3855 Brienz, Switzerland, Brienz BE
+41 33 951 35 51
hotel-brienz.ch
Le personnel était sympathique, surtout le chef. Nous avons choisi cet hôtel car il accepte les chiens, ce qui était pour nous un vrai plus. Nous avons réservé une chambre au bord du lac et on nous en a donné une au premier étage. Les trois chambres au bord du lac à cet étage partagent toutes une grande terrasse, mais nous ne nous sentions guère en mesure de l'utiliser de peur de déranger les autres clients. Il convient également de noter que la vue sur le lac est largement masquée par une maison de retraite. Si avoir une bonne vue sur le lac vous intéresse, je vous recommande fortement de demander une chambre au moins au deuxième étage. Le petit déjeuner était très décevant. Les clients se voient attribuer une table, sans que l'on sache pourquoi, d'autant plus que l'hôtel était pratiquement vide. Les jus de fruits, la charcuterie et le fromage étaient de très mauvaise qualité. Quant aux produits réellement corrects, ils n'étaient tout simplement pas suffisants : le pain tressé, les croissants et les œufs durs étaient tous très rares. Certains invités n’en ont pas reçu du tout. C'était pendant la basse saison et le personnel était clairement conscient du problème, ce qui rendait le tout encore plus méchant. Malheureusement, nous ne reviendrions pas.
Nous avons fêté Sylvestre à l'hôtel Brienz et c'était fantastique !! Cordialement à tout ce qui a fait de cette soirée une soirée mémorable !! Merci et nous reviendrons certainement bientôt !!! La nourriture était excellente !!
Séjour absolument merveilleux à l’hôtel Brienz ! Dès notre arrivée, tout a dépassé nos attentes. La chambre était impeccable, confortable et en excellent état. Un endroit parfait pour se détendre après avoir exploré les magnifiques environs. Le personnel était incroyablement gentil, nous accueillant avec une véritable chaleur et faisant tout son possible pour rendre notre séjour agréable. Et la nourriture… tout simplement EXCEPTIONNELLE ! Chaque repas était délicieux, mais le dîner était absolument incroyable, joliment présenté et plein de saveurs. C'était vraiment un moment fort de notre voyage. Si vous visitez la région, n’hésitez pas ! L'hôtel Brienz est un petit bijou !
Once and never again! Our stay was absolute horrific! We booked a lakeside hotelroom, got a mountainside hotelroom instead. When I went to ask the receptionist why we didn’t get the room we had booked (room 26 facing the lake) she snapped at me, claiming that she DID give us a lakeside hotel room. I noticed the owner sitting behind her rolling her eyes during our interaction. So I shrugged my shoulders and returned to the room assigned to us. (Room 20 facing the mountain) Being tired, we decided to take a nap. After an hour of napping our hotel door suddenly opened and a family with two kids entered the room. Shocked that we were inside, they closed the door again and called the receptionist. As the grumpy receptionist came upstairs, she was furious. Having just woken up, my husband and I were confused as to what was going on. She then was requiring us to pack up our things and leave the room immediately. Also demanding our hotel keycards back, so she could check (which was a mistake on my side. I should’ve gone down with her). She came back upstairs a second time to start a shouting match with me. Not realizing that she was the one who started the toxic exchange, she then threw her hands in the air and told me to calm down and not panic. Simultaneously, the other family watched the whole commotion. So basically, we got blamed for her mistake. She probably couldn’t read her own handwriting and mistakenly assigned room 20 instead of 26 to the keycards, cause room 26 did not open when we had tried. The lady angrily left and we packed up our things. She must’ve changed the re-programmed the rooms on the keycards, then she called her boss, who was just as impolite. The owner tried the keycards for room 26, which of course, after reprogramming the cards, now worked properly. Not once did they apologize for the inconvenience! Instead the staff made us feel uncomfortable and unwelcome. The rest of our stay was awkward and unpleasant. At dinner, the restaurant staff gave us many judging looks, which of course meant, that we have been talked about within their team. Not only that, even at check out, despite of me trying to mend things by apologizing for my reaction to the problem, the situation was downplayed as a misunderstanding and to made-up theories like: the door to room must’ve been open, and you just entered’. Still no ‘sorry’. This whole experience also made us feel racially stereotyped. I’m not the type to pull the race-card, but it was very obvious that the owners were super kind to caucasians, but cold and unfriendly to us, an Asian couple. Don’t work in service and hospitality industry, when you don’t know how to deal with people and how to take self-responsibility! This terrible scenario could’ve been avoided with a simple ‘I apologize’. Cannot recommend!
Myself and wife (both Singaporean) celebrated our 38th wedding anniversary and just wrapped up a 15-day self drive vacation to Switzerland and Austria. First stopover 3 nights stay in Hotel Brienz: from warm and smiling reception by lady …
A super hotel on the outskirts of Brienze with both lake and mountain views. Rooms are very comfortable and have everything you need. Staff are friendly and go out of their way to help you. Breakfast is very adequate with a very good …