AKS Autokurier Service AG — Europa-Strasse 21, 8152 Opfikon, Switzerland

Mes bagages ont été perdus le 14 février. Le 15, j'ai reçu un message indiquant que leur livraison était prévue. Nous sommes fin 17 février et toujours aucun signe de mes bagages. Ce qui était censé être des vacances en famille avec des enfants s'est transformé en un stress constant, car tous les bagages ont disparu et aucune information précise. Je passe donc des heures au téléphone à essayer de parler à quelqu'un qui sait ce qui se passe. Absolument aucun succès. Les vacances se terminent dans 2 jours et nous n'avons toujours reçu aucune de nos valises (4 jours de retard maintenant). Les lignes téléphoniques répondent automatiquement, personne ne décroche même le téléphone. Absolument inacceptable et choquant. Quel est le moyen de contacter le livreur ? Quand mes sacs vont-ils me être livrés ? Nous déménageons demain, je dois récupérer les sacs avant cela. Référence se terminant par 975.

Elena Voronova

Prestation parfaite. Le suivi est également très efficace car vous pouvez contacter le chauffeur-livreur. Merci beaucoup. Et Iberia est probablement une bonne affaire pour votre entreprise. Merci encore d'avoir ramené 7 bagages manquants à notre porte 🙏🏼…

Anouk Amara-Bennett

AHLZRHKL54753 Honnêtement, toute cette expérience de livraison de bagages ressemblait à une saga à laquelle je ne m’étais pas inscrite. Je comprends que des retards se produisent – ​​la vie n’est pas toujours de première classe – mais la communication et le timing ici ne l’étaient tout simplement pas. On m'a dit que mon sac serait récupéré à l'aéroport et livré le 20/11/2025, avec un énorme créneau de livraison de 13h00 à 23h00. Cela revient essentiellement à dire à quelqu'un de nettoyer sa journée entière et d'espérer le meilleur. Et les mises à jour ? À peine utile. Le message ressemblait plus à « bonne chance, reine, tu es seule » qu’à une véritable mise à jour de statut. Pour un service qui prétend comprendre l’importance des bagages, le suivi n’a pas reflété cette énergie. Pas de timing précis, pas de suivi en temps réel et aucune responsabilité – juste de vagues promesses flottant quelque part entre l'entrepôt et ma frustration. J'apprécie le ton poli de l'e-mail, mais ce dont j'avais besoin, c'était d'une action efficace, pas de douces excuses. Lorsque vous avez déjà eu une longue journée de voyage, la dernière chose que vous voulez est de garder un sac manquant. Bref : ton professionnel, mais exécution lente ; beaucoup d'options répertoriées, mais pas assez de fiabilité derrière elles. Il y a certainement place à amélioration, notamment en termes de transparence et de timing.

siham tekle

We were missing 1 suitcase from our flight and was told it would be delivered the following day (12/31). After not receiving an update we reached out via the link asking for a call/update as we were moving locations the following day, but did not hear back. We left a message with our new address (which was updated on the delivery manifest) and it says it was delivered but the hotel we are staying at says they never received it, so now we have no idea where our bag is. It is completely unacceptable that there is no number to call and to get ignored when we asked for someone to please call us with an update.

Robert Burkhard

This company is terrible. I flew into Geneva and reported that my snowboard bag had been delayed to another flight. The airport said they company would pick it up the next day at 1300 and would be deliverd the next day or the day after. My airtag did not start moving until 2 days after I arrived. I saw the air tag come to 15 pl du curling and I was at 11 pl du curling. But no one came to the door of my hotel or tried to call me. Then I watched my air tag drive away from me. Thia company has no contact number. The only way to reach them is thru email which they never answer. I called KLM and even they can't reach this company. I gave KLM a French number to reach since the reception person at my hotel is not there between 12 and 1600. I wasted an entire day of snowboarding waiting foe this delivery person. The next day the same thing was happening where I could see he was right near my hotel and then he was leaving. My friend had to chase this delivery person. She asked every delivery driver if they were from AKS based on the screenshots I was sending her. She finally found him but his truck did not say AKS. This was the only way I got my bag. This delivery driver did not even try to call my phone number, the hotel number nor my friend's french phone number. If she hadn't caught him I probably would have gone home without my gear. Since I think he needed a signature. Although the person on KLM line was nice enough they were absolutely no help with contacting this company. I called KLM 5 times. If you fly into Geneva airport arrange to pick up your own bag. I emailed the company 4 times. KlM could not even give me a tracking number. So frustrating!

SnowMonkey Lee

*update* Our bags were received by 11am on 23/11 as promised by AKS. Thank you!! ZRHBA33640 Honeymoon trauma… our bags, AA139592 and AA139593 were delayed by British Airways by 1 day after our arrival in Zurich on 21/11. The tracker says the bags have been picked up by AKS and were set to deliver on 22/11 from 1:00 to 23:00. They did not arrive. I was never emailed a “personal link” or messaged or called by the courier. I contacted Dnata at Zurich airport and they said the status shows “on road” and that I should’ve received a call from AKS. We leave for the next leg of our honeymoon to Italy on 24/11 and desperately need our bags as we have no additional clothes. It’s negative degrees Celsius temperatures here in interlaken so we had to purchase coats to keep us warm. I’ve sent a message on your website. We’d be so grateful to receive our luggage and be on our way…. We can pick it up if you can provide a pick up location. Can someone from AKS please provide an update?

Disha Mehta