Hotel Brienz
Hauptstrasse 254, 3855 Brienz, Switzerland, Brienz BE
+41 33 951 35 51
hotel-brienz.ch
Il personale è stato cordiale, soprattutto lo chef. Abbiamo scelto questo hotel perché accetta i cani, il che per noi è stato un vero vantaggio. Abbiamo prenotato una camera sul lago e ce ne è stata assegnata una al primo piano. Le tre camere sul lago di quel piano condividono tutte un'ampia terrazza, ma non siamo riusciti a usarla per paura di disturbare gli altri ospiti. Vale anche la pena notare che la vista sul lago è in gran parte oscurata da una casa di cura. Se per te è importante avere una buona vista sul lago, ti consiglio vivamente di chiedere una camera almeno al secondo piano. La colazione era molto deludente. Agli ospiti viene assegnato un tavolo, anche se non è chiaro il motivo, soprattutto perché l'hotel era quasi vuoto. I succhi, gli affettati e i formaggi erano di pessima qualità. Quanto alle cose effettivamente decenti, semplicemente non ce n'erano abbastanza: trecce di pane, croissant e uova sode scarseggiavano. Alcuni ospiti non ne hanno ricevuto affatto. Questo accadeva durante la bassa stagione e il personale era chiaramente consapevole del problema, il che lo faceva sembrare ancora più cattivo. Purtroppo non ci torneremmo.
Abbiamo festeggiato Silvestro all'Hotel Brienz ed è stato fantastico!! Saluti a tutto ciò che ha reso questa serata una notte memorabile! Grazie e torneremo sicuramente presto! Il cibo era eccellente!
Soggiorno assolutamente meraviglioso all'Hotel Brienz! Dal momento in cui siamo arrivati, tutto ha superato le nostre aspettative. La camera era pulitissima, confortevole e in condizioni eccellenti. Un luogo perfetto per rilassarsi dopo aver esplorato gli splendidi dintorni. Il personale è stato incredibilmente gentile, accogliendoci con calore genuino e facendo di tutto per rendere piacevole il nostro soggiorno. E il cibo... semplicemente ECCEZIONALE! Ogni pasto era delizioso, ma la portata della cena era assolutamente fantastica, ben presentata e piena di sapore. È stato davvero il momento clou del nostro viaggio. Se stai visitando la zona, non esitare! L'Hotel Brienz è un gioiello!
Once and never again! Our stay was absolute horrific! We booked a lakeside hotelroom, got a mountainside hotelroom instead. When I went to ask the receptionist why we didn’t get the room we had booked (room 26 facing the lake) she snapped at me, claiming that she DID give us a lakeside hotel room. I noticed the owner sitting behind her rolling her eyes during our interaction. So I shrugged my shoulders and returned to the room assigned to us. (Room 20 facing the mountain) Being tired, we decided to take a nap. After an hour of napping our hotel door suddenly opened and a family with two kids entered the room. Shocked that we were inside, they closed the door again and called the receptionist. As the grumpy receptionist came upstairs, she was furious. Having just woken up, my husband and I were confused as to what was going on. She then was requiring us to pack up our things and leave the room immediately. Also demanding our hotel keycards back, so she could check (which was a mistake on my side. I should’ve gone down with her). She came back upstairs a second time to start a shouting match with me. Not realizing that she was the one who started the toxic exchange, she then threw her hands in the air and told me to calm down and not panic. Simultaneously, the other family watched the whole commotion. So basically, we got blamed for her mistake. She probably couldn’t read her own handwriting and mistakenly assigned room 20 instead of 26 to the keycards, cause room 26 did not open when we had tried. The lady angrily left and we packed up our things. She must’ve changed the re-programmed the rooms on the keycards, then she called her boss, who was just as impolite. The owner tried the keycards for room 26, which of course, after reprogramming the cards, now worked properly. Not once did they apologize for the inconvenience! Instead the staff made us feel uncomfortable and unwelcome. The rest of our stay was awkward and unpleasant. At dinner, the restaurant staff gave us many judging looks, which of course meant, that we have been talked about within their team. Not only that, even at check out, despite of me trying to mend things by apologizing for my reaction to the problem, the situation was downplayed as a misunderstanding and to made-up theories like: the door to room must’ve been open, and you just entered’. Still no ‘sorry’. This whole experience also made us feel racially stereotyped. I’m not the type to pull the race-card, but it was very obvious that the owners were super kind to caucasians, but cold and unfriendly to us, an Asian couple. Don’t work in service and hospitality industry, when you don’t know how to deal with people and how to take self-responsibility! This terrible scenario could’ve been avoided with a simple ‘I apologize’. Cannot recommend!
Myself and wife (both Singaporean) celebrated our 38th wedding anniversary and just wrapped up a 15-day self drive vacation to Switzerland and Austria. First stopover 3 nights stay in Hotel Brienz: from warm and smiling reception by lady …
A super hotel on the outskirts of Brienze with both lake and mountain views. Rooms are very comfortable and have everything you need. Staff are friendly and go out of their way to help you. Breakfast is very adequate with a very good …