Accell Suisse AG
Industriestrasse 21, 6055 Alpnach, Switzerland, Alpnachstad
+41 41 670 21 90
accell-suisse.ch
worst after sale support ever! Do not buy any of their brands (of which Lapierre, Raileigh and Haibike) at the risk of having your bike stranded for lack of spare parts and support! This is a shame, I will never buy a Lapierre ever!
Unfortunately, their customer service is very poor. Accell Suisse, the company that holds the import and distribution rights for the Babboe brand, doesn't feel responsible for the Babboe bicycle recall. It seems they only operate in one direction: where money is made, i.e., where sales are made. When there's a recall, customers are supposed to contact the bicycle manufacturer directly. However, they are then referred to the general importer. Someone is pulling a really nasty stunt here.
Just as ignorant as the parent company in Holland. Stay away from their brands, especially Koga. Customer service only works until you have a problem. Employees lie to you, and when I caught them, they shut up. I guess they can treat foreigners like that. Absolutely appalling.
Unfortunately, the service is poor, difficult to reach, logins don't work, and emails aren't answered. Please comment. Perhaps a bad review will help. Probably wishful thinking.
The company is probably bankrupt and no longer exists! There are three phone numbers listed, but during normal business hours, no one answers at any of them, even after two hours! The company can't possibly still be around!
Thanks Mätthu for your great support!!