KLARA Business
Wilhelmshöhe, Schlössli Schönegg, Wilhelmshöhe 1, 6003 Luzern, Switzerland, Emmen
Monday: 08:00 to 12:00
Tuesday: 08:00 to 12:00
Wednesday: 08:00 to 12:00
Thursday: 08:00 to 12:00
Friday: 08:00 to 12:00
Saturday: Closed
Sunday: Closed
Good morning, I would appreciate it if you could review my requests for assistance. I want to activate the mail scanning services for GDOC Holding and GDOC Lasercom, but I am unable to do so. GDOC Holding does not recognise the address. GDOC Lasercom has been activated but is under evaluation. If possible, I would like to change the payment plan from free to the same as VILT Switzerland, so that I have the same level of service at the three companies I work with. Thank you.
This is an awesome service for individuals and small enterprises. It can contribute to significant cost- and time-cutting. The service still needs some improvements one of them being the possibility to manage enterprise post via the mobile app.
Poor service. Example: All invoices paid. Klara blocked access. False reason: not paid invoice... .but cannot tell which one :-))) No response to mails. Technical support - very poor and unprofessional. Not recommending. Waste of Money and TIME!
Amazing service! Daniel Mühlethaler guided me through all the processes, answered all my questions, and provided all details to the topics we discussed. He was polite and patient, even when he had to explain the same topic several times, so that I can understand the whole picture. Professionalism, preciseness, transparency, and time efficiency.
I have nothing good to say about them. I couldn't cancel the test subscription or reach the support on my computer. There was no phone number I could call. I explained everything and sent videos of the problem. But the still charged me. Despite me clearly showing them that I couldn't cancel the test account, they will not refund my money. Klara don't want happy costumers they only want your money.
Beware of Unreliable Billing Practices! I’ve used the ePost service that they run for the SwissPost for over a year now. Their billing practices are a nightmare. They provide no email reminders for overdue payments, instead locking you out of the app where all communication occurs. This means you can't access your account or see any notifications about late invoices. Even after I settled an old invoice, my account was continued to be locked for an additional five days, and counting. To unlock it, they demanded proof of payment (of a QR invoice) for a verification process that feels absurdly outdated for a digital service. Most frustratingly, my mail is essentially held hostage during this time—I receive notifications for incoming mail without any access to view or manage it, missing the windows to order originals, all for less than CHF 20. This service's potential is completely overshadowed by its archaic and user-unfriendly policies. Exercise extreme caution!