Stoos Lodge
Stoosplatz 3, 6433 Stoos, Switzerland, Muotathal
+41 41 817 99 99
stoos-lodge.ch
Perfect lodge! I was not there to ski or snowboard but instead there to just enjoy the snow, nature, and scenery. The hotel is very new, clean, and the customer service was amazing. The free drinking water station on each floor with glasses …
9/10 Rooms are clean and modern. The staff is great and were quite helpful with additional tasks. Personally would love if the sauna would have been included in the hotel price. Food good, but price and quantity was a bit off. The breakfast buffet is great and has a a lot of variety. Can definitely recommend
Lovely, beautiful stay in Stoos. The room was beautiful and comfortable. Easy to get to from the funicular and train/bus. Water bowl provided for dog booking. A special treat to stay within the village and take a slower hike and evening.
Perfect modern hotel in the mountains, beautiful spa. Easy check-in/out. Note: its located in a no car village at the top of a mountain, so you'll have to take the cable car
Stoos Lodge is nice and is very modern but: - Extremely disorganized service: from booking the rooms to bringing the right drink for dinner. When I booked the rooms months earlier, I had to call to remind them to get a confirmation of our booking only then to receive two separate confirmation emails to which I had to call again to double check. I originally asked for an M room (bigger) but got S booked but I didn’t want to call yet again to change it. - Not a single order in the hotel (lunch and 2 dinners) was correct. Always something forgotten. The wait staff is very nice but there is something wrong with their process and system. - Breakfast was included in our booking (we didn’t know) but their online check-in system and card pick up at the hotel asked us if we want to include breakfast and we didn’t want breakfast so we paid 80 Chf extra for breakfast we didn’t have. - the beds are not comfortable and the sheets resemble sand paper. - the pillows are air and you have to order a hard/normal pillow at the reception. Thankfully, we received 2 but our friends weren’t so lucky as they had run out of pillows. - cleaning is not included in the hotel cost, it’s extra. - the design of the bathroom is *the same door closes the toilet and the shower* but you cannot use both simultaneously. - Simple split payments after dinner were mixed up, reservation forgotten, wrong menu printed, etc. - upon checking out: we had added certain tabs to our room charge but none were visible in the system. We walked to the reception to check out again to pay for the outstanding tabs that their system didn’t pick up. This experience made it feel like a hostel in a very modern building with a very subpar service. And that for almost 300 a night. Never again.
Simply the most wonderful family hotel in the best possible location. The atmosphere is warm and friendly the architecture is splendid and the staff hand selected by the looks of it. Simply great on all possible fronts. ❤️