Abacus Business Solutions AG — Zürcherstrasse 59, 8800 Thalwil, Switzerland

Support is a DISASTER

Bro Zurich

Our experience with Abacus Business Solutions AG was unfortunately very disappointing and unprofessional. We received firm confirmation of a reservation for 30 people for a business lunch during the Swissbau trade fair, representing approximately 80% of our total restaurant capacity. Based on this binding commitment, we declined other requests, scheduled staff, and made all necessary preparations. Less than 24 hours before the scheduled date, the reservation was canceled at short notice. While we did receive some explanations, the company suddenly retreated to their terms and conditions and formal arguments instead of seeking a solution-oriented or accommodating resolution. Instead of taking responsibility, the situation was simply dismissed – among other things, with the claim that as a small restaurant, we don't have explicit terms and conditions regarding cancellation fees. However, in the restaurant industry, as in many other sectors, it is standard practice to resolve such cases fairly, respectfully, and on equal terms. Such a short-notice cancellation for a reservation of this size is economically unsustainable and, in our view, neither humanly nor professionally acceptable. The existing average rating of 3.3 stars unfortunately confirms our impression that professionalism and customer focus are not consistently practiced here. We therefore recommend critically examining the services of this company. Experience shows that those who do not act in a solution-oriented manner in such situations will likely exhibit this behavior in other business relationships as well.

Pizzeria La Perla

Our experience with sales, training, and support leaves much to be desired. We are glad that our collaboration has ended.

Rebag Verwaltungs AG

Opaque cost structure; Abacus is a bottomless pit when it comes to costs!!!

Peter Hirnan

Quick coffee at the vending machine

Schwede