Annahmestelle Logistik Hinwil — Studbachstrasse 11, 8340 Hinwil, Switzerland

ENVIRONNEMENT FRAIS, MODERNE ET PROPRE, SUPERMARCHÉS ET BUREAU DE POSTE

DeJaVu SHALOM

Postlogistique

Fatos Ahmeti

Service client épouvantable. J'ai attendu en attente une éternité... 15 minutes, puis j'ai raccroché. Complètement inacceptable !!! Je n'ai toujours pas reçu le colis. Au final, ils ont dit qu'il avait probablement été volé, hahahahaha... Service tout simplement horrible ! Voici une mise à jour supplémentaire : Vous avez livré au mauvais nom, à la mauvaise adresse et dans la mauvaise ville. Et puis tu m'as menti sur le fait qu'il avait été livré une deuxième fois !!! Un échec total ! De plus, je dois me plaindre du fait que vous jetez également des lettres n'importe où, même si l'adresse et le nom sont complètement faux. Après moi, le déluge !! C'est inacceptable !! Je réexaminerais en profondeur la qualité et les processus et porterais un autre regard critique sur la planification des itinéraires. J'aurais honte de tant d'erreurs. J'annulerais mon contrat avec la poste et embaucherais une autre entreprise !! C'est inacceptable !

Ricardo Miguel

For four years now, the Swiss Post has failed to deliver my packages to the correct location – they repeatedly end up in the wrong mailbox, simply because two households with the same last name live in the building. Despite multiple reports, nothing changes. Most recently, at the beginning of this week: a package was delivered, but by the end of the workday, it was nowhere to be found – I only received it two days later because it was left with my neighbor. In 2025, this is simply unreliable and frustrating.

R. Zimmermann

Redirections don't really work. Some examples: - Mail is only redirected after a complaint is received after the third day. - Coop and Migros newspapers, although addressed, are not redirected until the second week after a complaint is received. - Mail is retained (instead of just the packages) and only delivered after a complaint is received (after one week). - Mail continues to be delivered to the holiday address after returning. - Mail is returned to the sender with the note "undeliverable." The chat employees are helpful and do forward the complaint. But it can't be that you have to file a complaint with or after every redirection before it works. When the same mail carrier was always responsible, this was never a problem. Since the routes change every week, the internal information in the logistics center no longer works either. P.S. Reply to your reply. We always file a complaint with the order number. We always check with the delivery team, and then everything works out...until next time. By the way, completed order numbers can no longer be retrieved.

Michele Keller

Like with others, the package was supposedly on its way. Then, after a few hours, it was marked "undeliverable" according to the hotline, and it turns out the package was never even delivered from Hinwil! I'm dependent on this package, sorry, but if I worked like that, I would have lost my job long ago. Where is my package now... nobody knows. A disgrace!

Ste An