intan international AG
Gersauerstrasse 21, 6440 Brunnen SZ, Switzerland, Seelisberg
+41 41 588 03 18
Pendant plusieurs années, j'ai reçu mon magazine à temps, les prix étaient raisonnables et lorsque j'ai annulé mon abonnement (en raison d'un déménagement à l'étranger), le processus était simple et le personnel sympathique. Contrairement à d'autres commentaires ici, je peux fortement recommander cette entreprise.
Je n'ai pas reçu la facture, mais j'ai reçu un premier rappel avec des frais de retard, et cela s'est produit à plusieurs reprises => Je pense que cela fait partie du modèle économique d'INTAN.
Leçon apprise : lisez toujours les critiques en premier ! Reçu des rappels de paiement, des e-mails dans les deux sens... même si tout a été payé.
Customer service is extremely unfriendly. According to them, my subscription renews automatically, even though there's absolutely no mention of this in the order confirmation. They claim I have to infer it from the sentence, "You don't need to do anything if you like the magazine; otherwise, please let us know by email or phone." People, take a look at the Swiss Code of Obligations and contract law! For an automatic subscription renewal to be valid, the following is required: - Explicit notification of the automatic renewal at the time of signing. - Explicit notification of the cancellation period at the time of signing. - Timely and explicit notification of the upcoming - renewal, so that there's enough time to cancel the contract. I would NEVER subscribe to a magazine from this company again.
Customer service is very unfriendly and unresponsive. Payment reminders, including late fees, are sent by email, but I never received an invoice. I will never order anything from this company again.
Communication is only via email. If that fails, you don't know where you stand. You can't rely on technology 100% these days, can you? I'm going to cancel all my subscriptions.