KUONI Reisebüro Langenthal — DER Touristik Suisse AG, Bahnhofstrasse 3, 4900 Langenthal, Switzerland

Agenzia di viaggi molto amichevole e ideale per informarsi nel migliore dei modi.

M D

Altamente raccomandato. Dall'eccellente consulenza all'offerta veloce e soprattutto con un ottimo rapporto qualità-prezzo. Una menzione speciale va alla signora Molk e alla signora Kandiah, che hanno prestato molta attenzione nel rispondere alle nostre preoccupazioni. Grazie mille.

Christian Blum

Ho prenotato più volte tramite Kuoni e sono sempre rimasto molto soddisfatto del rapporto qualità prezzo. Non importa chi ti serve, soddisfano sempre le tue esigenze. Se vuoi rilassarti e non doverti preoccupare di nulla durante la tua vacanza, prenota con Kuoni!

Debora Widmer

Excellent advice, simple and straightforward. The most important thing is that you're sure everything will work out.

René Grossenbacher

I spent 10 days in Fuerteventura with Kuoni over Christmas and New Year. Flights and hotel booked through Kuoni. The price was 3,500. I consider that high, but I'm happy to pay that price if the price-performance ratio is right. It started with a 3.5-hour transfer from the airport to the hotel in a dingy, dirty bus! Normal travel time is 1 hour. When I arrived at the hotel room, the bathroom smelled of sewage. Kuoni & DER weren't able to organize an alternative hotel room within 2 days! Kuoni/DER said: I could book and pay for a hotel myself, then they could see if they could refund anything at the end. When I then booked a room myself for one night at another hotel and asked Kuoni to continue booking for the rest of my vacation, they managed to deregister me from the old hotel but not register me in the new one. So I didn't have a hotel room over New Year's Eve. That's what you call incompetence! When I wanted to postpone my kitesurfing curse for two days, I contacted Kuoni/DER. After 24 hours of checking, I was told it wasn't possible. So I contacted Edelweiss Airlines directly, and within five minutes, customer service postponed the flight for two days free of charge. When I returned, I reported it to the travel agency. Of course, we had to submit this in writing; there's no such thing as a conversation with competent people! A little later, all I got were lame excuses. Of course, Kuoni/DER didn't contribute to the additional costs. Conclusion: Never again with Kuoni/DER! Tip: It's better to contact a competent travel agency or book it yourself.

M

Everyone has a smile on their face when they come in, 😁and Mrs. Molk was in charge of us, super friendly and a lot of patience with our child, who told us everything😂😂😂🙈🙈🙈She did a really good job... Thank you ❤️ …

Leti