intan international AG
Gersauerstrasse 21, 6440 Brunnen SZ, Switzerland, Seelisberg
+41 41 588 03 18
Per diversi anni ho ricevuto la mia rivista in tempo, i prezzi erano ragionevoli e quando ho annullato il mio abbonamento (a causa del trasferimento all'estero), il processo è stato semplice e il personale cordiale. Contrariamente ad altri commenti qui, posso consigliare vivamente questa azienda.
Non ho ricevuto la fattura, ma ho ricevuto un primo sollecito con le penali per il ritardo, e questo è successo ripetutamente => Credo che questo faccia parte del modello di business di INTAN.
Lezione appresa: leggi sempre prima le recensioni! Ho ricevuto promemoria di pagamento, e-mail avanti e indietro... anche se tutto era stato pagato.
Customer service is extremely unfriendly. According to them, my subscription renews automatically, even though there's absolutely no mention of this in the order confirmation. They claim I have to infer it from the sentence, "You don't need to do anything if you like the magazine; otherwise, please let us know by email or phone." People, take a look at the Swiss Code of Obligations and contract law! For an automatic subscription renewal to be valid, the following is required: - Explicit notification of the automatic renewal at the time of signing. - Explicit notification of the cancellation period at the time of signing. - Timely and explicit notification of the upcoming - renewal, so that there's enough time to cancel the contract. I would NEVER subscribe to a magazine from this company again.
Customer service is very unfriendly and unresponsive. Payment reminders, including late fees, are sent by email, but I never received an invoice. I will never order anything from this company again.
Communication is only via email. If that fails, you don't know where you stand. You can't rely on technology 100% these days, can you? I'm going to cancel all my subscriptions.