Global Blue Switzerland - Brüttisellen Refund Point — Zürichstrasse 38, 8306 Wangen-Brüttisellen, Switzerland

They only process tax returns from neighbouring countries, and send returns from other countries to their office in Bratislava. They reviewed my forms for completeness and after 2 weeks I got the money paid out.

Krzysztof

I recently visited Global Blue to submit a completed Tax Free Form and reclaim part of the German VAT. Despite the form being otherwise correctly filled out – including the customs stamp and original receipt – my request was rejected. According to Mr. Ramzi Bonheime, a Swiss employee at Global Blue, the refund was denied solely because I had written both my wife's and my own names in the customer field. When I asked if there was any possible solution or alternative, he simply replied: “No.” I am genuinely surprised that such a minor detail results in a complete rejection of the form, with no flexibility or options for resolution. This seems to be a classic lose-lose situation: neither Global Blue receives a service fee, nor do we, as legitimate customers, receive our rightful VAT refund. I hope that Global Blue reconsiders its approach in such cases and introduces a more customer-friendly process in the future.

Pascal J

I even provide the picture with the proof of the stamp on the form that I mail from Prague airport as procedure indicated(still october). What else should I do?If your post system doesn't work is not my problem. I wrote you 6 times. But not yet solution. I am extremely disappointed. Very BAD service.

Barbara S. S.

AVOID AT ALL COST. GlobalBlue charges 35+ % of your VAT refund, for just processing the form. If that isn't enough, on top of that they charge hidden fees (transaction cost, and FX exchange rates that you could call criminal). (paid 175 EUR in VAT, got told I would get back just over 100 EUR - although I still have to receive it). Customer Service is non-existent (they reply only half of the time, but certainly don't help). Still don't have my refund (even though I followed all the right steps). There are many competitors of this company that help you at a much lower fee (just google). Also Google this company on Trustpilot, and you will reconsider using them. If your shop exclusively works with GlobalBlue, they probably get a kickback of these fees. Do tell them you will take your business elsewhere unless they work with other agencies for your VAT refund. Don''t let your money get stolen by this bunch.

Edwin Perée

Update to 3 stars: after 1 full year they transferred the money. I thought the money was gone so did not even complain but eventually it just appeared... Originally gave 1 star: For many years this used to be a rip-off but technically worked. Now it is just a rip-off. Never got refunded for my March 2020 trip to Italy and zero transparency about what the company claimed in my name... I hope they get investigated and shut down.

Roman Boog

We were served by Mr. Ramzi and he was very patient throughout the claiming process. Thank you Sir!

Jeremy Tay