isonatec — Steinacherstrasse 22, 9327 Tübach, Switzerland

Unfortunately, this kind of service is rare these days. Even though my device was beyond repair, Isonatec went to the trouble of conducting the analysis and corresponding with me. And all of this was free of charge. Thank you very much for this service. I'll be happy to come back – but next time I'll pay the bill.

Patrick Milo

Brilliant, my subwoofer is working again. Repaired in record time, I was able to pick it up the very next day. The fixed price also makes it easy, so there are no surprises. I will definitely recommend isonatec to other SONOS colleagues. Thank you very much :-)

Stefan Jung

After experiencing water damage, my Sub Mini was affected. I faced the challenge of disassembling the device but was unsure of the correct procedure. In this situation, I contacted isonatec's customer service and promptly received a helpful tip that showed me the right way. I would like to sincerely thank them for their support. Fortunately, it turned out that the damage was minimal and only a small amount of water was involved.

Philipp Dubs

My subwoofer unfortunately broke down after only 3 years. I was able to drop it off spontaneously, and by evening it was working again! 😁 I can highly recommend Isonatec to anyone who doesn't want to waste money. Thank you so much for the excellent and very friendly service.

Thomas Wyss

I got my Playbar repaired by isonatec in no time at all, and for a fair fixed price. Isonatec is a modern, sustainable alternative to the ridiculously overpriced Sonos support, which only offers used replacements for defective devices. Everything went smoothly and quickly. Thank you so much!

albert kreuzholz

At a boozy party, my SonoS Play 1 and its Flexson stand fell to the floor. After the drop, I noticed that the bass wasn't working optimally anymore; it was just making a rustling noise... Afterward, I started looking for a repair. My search was successful and I came across the company ISONATEC. I submitted a repair request via email, which I received a response within a day. Mr. Peter was able to explain the damage/defect to me; the bass/midrange driver was defective, and this damage could be repaired. Mr. Peter gave me a repair quote, and I then mailed it to Tübach. The repair took less than a week, including shipping. My SonoS Play 1 is working again and is ready for the next party ;-) Thank you very much, great work.

Chris McCormick