House — Harmoniestrasse 5, 8712 Stäfa, Switzerland

Horriblement désorganisé et chaotique. Restez à l'écart de cet endroit !! Les critiques ici montrent que cette expérience n'est pas un incident ponctuel. Les horaires d'enregistrement ne s'appliquaient pas et nous avons déposé nos bagages car on nous avait promis que notre appartement serait nettoyé jusqu'à 19 heures. Nous sommes revenus à minuit pour le trouver non nettoyé car les gens d'avant l'avaient laissé littéralement. Il a été nettoyé le lendemain à midi et nous avons reçu un remboursement pour une nuit, ce qui n'a finalement pas vraiment compensé l'expérience négative et le stress causé. Je n'arrive toujours pas à me remettre de l'expérience de l'été 2025.

Vera Plathen

NE RESTEZ PAS ICI. Cet endroit a l'air pittoresque et simple. Mais ce fut un séjour épouvantable. Service d'enregistrement nul. Obligé de rester debout sous une pluie froide la nuit et d'attendre qu'ils aient envie de nous répondre via le service smsZero en personne pour…

Trip.com Member

Le pire endroit où nous ayons séjourné. Sale. Toilettes/douche communes avec deux autres chambres. Je ne reviendrais pas et je ne le recommanderais pas !!

O7446LIsheilab

I was meant to check in late, instructions were given that the keys were placed in a safe place, sadly the instruction didn't have enough information to know where this safe place was (for security measures I wont explain this - but be warned that if the instructions are not clear - make sure you ask) We spoke between whatsapp and the booking app, with a mix of auto text responses and someone responding to questions with information stating there is 24hr support. This was not the case and maybe its because its late at night but in summary, I didnt get to my accommodation and had to find another as there was no support for this. My next approach was to negotiate and to appeal to the good nature of the host, that due to not getting into my accommodation that I could be reimbursed or offered another nite for free as I already paid for the original night - the response was - this is not their problem - she then followed on to say I didn't supply my number, then accused me of not understanding the Swiss hospitality approach and clearly the UK does things different (I didnt engage) - and also in summary I not only didn't get to stay at the accommodation, I didn't get a refund and I was made to feel it was all my fault with not even an apology of the miscommunication or support that was not provided. Things happen I understand, and miscommunications happens as well but I was shocked with what I was made to feel. Beware when booking with them and be clear on the instructions or you will suffer the wrath of Swiss hospitality or at least House of Harmony idea of Swiss Hospitality.

Si i

We had a great stay at this hotel! We arrived late and were pleasantly surprised with a room upgrade, which was a lovely touch. Although we only stayed one night, we felt very comfortable. The room was clean and well-maintained. The only …

Trip.com Member

Not a good experience. The rooms are very basic is an understatement. Not the cleanest! No wardrobe or drawers, just a coat rack. Shared bathroom. The radiator was filthy. Shared kitchen for use of kettle etc. The kettle was faulty. I won't return!

Sheila Brown