House
Harmoniestrasse 5, 8712 Stäfa, Switzerland, Stäfa
+41 79 555 22 15
Horriblemente desorganizado y caótico. ¡Manténgase alejado de este lugar! Las reseñas aquí muestran que esta experiencia no es un incidente único. Los horarios de check-in no se aplicaron y dejamos nuestro equipaje porque nos prometieron que limpiarían nuestro apartamento hasta las 19.00 p.m. Regresamos a medianoche y lo encontramos sucio, ya que la gente anterior lo había dejado literalmente. Lo limpiaron al día siguiente al mediodía y recibimos un reembolso por una noche que al final no compensó realmente la experiencia negativa y el estrés causado. Todavía no puedo superar la experiencia del verano de 2025.
NO TE QUEDES AQUÍ. Este lugar parece ser un bnb pintoresco y sencillo. Pero fue una estancia espantosa. Servicio de registro cero. Obligados a permanecer bajo la lluvia fría por la noche y esperando que tengan ganas de respondernos a través del servicio personal smsZero para...
El peor lugar en el que nos hemos alojado. Sucio. Baño/ducha compartido con otras dos habitaciones. ¡No volvería ni lo recomendaría!
I was meant to check in late, instructions were given that the keys were placed in a safe place, sadly the instruction didn't have enough information to know where this safe place was (for security measures I wont explain this - but be warned that if the instructions are not clear - make sure you ask) We spoke between whatsapp and the booking app, with a mix of auto text responses and someone responding to questions with information stating there is 24hr support. This was not the case and maybe its because its late at night but in summary, I didnt get to my accommodation and had to find another as there was no support for this. My next approach was to negotiate and to appeal to the good nature of the host, that due to not getting into my accommodation that I could be reimbursed or offered another nite for free as I already paid for the original night - the response was - this is not their problem - she then followed on to say I didn't supply my number, then accused me of not understanding the Swiss hospitality approach and clearly the UK does things different (I didnt engage) - and also in summary I not only didn't get to stay at the accommodation, I didn't get a refund and I was made to feel it was all my fault with not even an apology of the miscommunication or support that was not provided. Things happen I understand, and miscommunications happens as well but I was shocked with what I was made to feel. Beware when booking with them and be clear on the instructions or you will suffer the wrath of Swiss hospitality or at least House of Harmony idea of Swiss Hospitality.
We had a great stay at this hotel! We arrived late and were pleasantly surprised with a room upgrade, which was a lovely touch. Although we only stayed one night, we felt very comfortable. The room was clean and well-maintained. The only …
Not a good experience. The rooms are very basic is an understatement. Not the cleanest! No wardrobe or drawers, just a coat rack. Shared bathroom. The radiator was filthy. Shared kitchen for use of kettle etc. The kettle was faulty. I won't return!