Rolex Bienne — David-Moning-Strasse 9, 2504 Biel, Switzerland

The Assistant Manager at Rolex Boutique in Hawaii Mike Kwok, called a client a "FA@@OT" in front of me. I am a gay man and he has used derogatory slurs about gay men on multiple occasions in my presence. I was so offended I flew to the Ben Bridge Jewelers Corporate office in Seattle and complained to HR Director who gas lit me and did absolutely nothing and told me to my face while I was crying my eyes out that they weren't going to do anything. I am calling for him to be FIRED and I am calling on my LGBTQIA+ and OUR ALLIES to BOYCOTT The Homophobic protecting Ben Bridge Jewelers and all their businesses till such time. I am also calling on Google to not remove this post (1st Amendment) Also I have proof and am willing to speak to anyone about and share. I am a former employee who quit when I was able to. The main reason was the homophobic discrimination I was subjected to during my time their. Thank you.

Jonathan Rinaldi

Recently I sent in a 1960's vintage family Rolex Oyster for service through my local authorized dealer (AD) Mayors. I was advised of a few things from the start which was informative and appreciated. Typically service is $800 and this can take a few months. Additionally, that Rolex will provide a list of various services you may choose or deny and each service will have the associated cost provided for review/approval. Finally, I was advised that as a result of the watches age they might not offer any service at all (which while disappointing, isn't unreasonable given the vintage). Watch was shipped off and months go by, somewhere in there I'm notified that Rolex will require an evaluation fee for the watch of approximately $300 which doesn't line up with the free evaluation I was initially promised. The cost of the evaluation however will be applied to any service or parts I decide to select once the evaluation is completed. I agreed, fully intending to rehabilitate the family watch. Finally, I receive a call from my local AD (Mayors) with the line by line evaluation (client service estimate) of the watch. The estimated $800 service has increased to $2,786 which is an increase of 248.25 percent. Which is significant, but what's even more egregious is the approximate five month turnaround time (in addition to four months wait for the evaluation) AND the fact this will only be a PARTIAL REFINISH. I gave it some thought and determined that at the age of the watch and given it has very nearly reached the end of life for service according the AD and Rolex (since they're unable to provide full service) It might be wise to upgrade. I had decided to refinish the case, crystal, etc. and replace the bracelet with a Rolex leather band. The watch ran when I sent it out so I wasn't terribly concerned. I figured it will still be a beautiful piece to hand down to my son and I would simply add another Rolex to the family watch collection. Reached out to the local AD, advised them of my decision and was informed that Rolex may not be willing to attach the bracelet since I was selecting a partial service (only wanted the case refinished and strap replaced). I was informed that they have routinely procured replacement bracelets/straps from Rolex and they didn't foresee any issue with installing it in the show room if Rolex declined to install the new leather strap. Sounded good to me. A few days later I receive another call from the AD. Rolex refuses to refinish the case and they refuse to sell the new leather strap since I haven't accepted the entire service (even though they only offered a partial restoration). In conclusion, Rolex and the AD (Mayors) have left me exceedingly unimpressed. This doesn't appear to be in line with the first-class service Rolex claims to be committed to offering. Service of this nature reflect poorly upon both Rolex and Mayors. After today's interaction I have changed my mind and will not purchase an additional Rolex. There are many other luxury watches with superior service and beautiful reputations. Goodbye Rolex, you're dead to me.

Dan H

My long term experience with the Rolex brand has come to an end due to the lack of supply and loyalty towards historic costumers. Very sad that loyalty to the brand was not worth anything in the end.

K D

The “decline service” fee is the straw breaking the camels back. Just rude that one, let’s be honest. Not a premium product customer support strategy.

Jeeef The Great

Best watch

Daniel Shehata

Amazing

Oli