BSS Bildungsservice Schweiz AG — Turbinenweg 6, 8866 Ziegelbrücke, Switzerland

une entreprise dégoûtante a envoyé tous mes livres séparément et a raté 3 semaines d'apprentissage scolaire parce qu'elle ne pouvait pas faire son travail correctement

King Jireh

Je préfère donner zéro étoile ; même une étoile, c'est de trop pour ce service moche. Le service client laisse beaucoup à désirer. Il a fallu quatre tentatives (ou plutôt quatre livraisons) pour que les livres commandés arrivent enfin correctement. Cette entreprise est clairement incapable d'emballer les livres correctement et complètement conformément à la commande. Incompréhensible et exaspérant !

Sandra Worni

Nous n'avons toujours pas reçu les manuels scolaires de notre fille que nous avons commandés en ligne le 1er août 2024 (l'école professionnelle commence demain !!!!). Ils ont dit que si vous commandez les livres avant le 5 août, ils seront livrés à temps. On ne répond pas aux e-mails et aux appels téléphoniques ! C'est toujours juste le répondeur ! Je suis tout simplement sans voix !! Je suis à court de mots !! C'est incroyable qu'ils puissent se qualifier de service éducatif ! Ils ont un personnel inculte et non qualifié !!! Et nous dépendons d'eux, puisqu'on ne peut se procurer les livres ailleurs… Scandaleux ! Ma fille doit commencer l'école demain sans manuels ! J'espère que les professeurs la croiront lorsqu'elle dit que c'est la faute du service éducatif !

Petra Stössel

I would like to share a different experience than everyone else here. However, it seems to me that this group of people has come together who don't understand what they're doing. Like many others here, I ordered the books at the end of July. Perhaps I was being optimistic, had I not been assured that all orders placed before August 3rd would arrive in time for the start of school on August 12th. On August 20th, a package was at my door, but unfortunately, it wasn't complete. The delivery note had a sticker on it saying "Missing titles will be delivered later." No one seems to know when they will arrive. Let's see how far we can get at the school without the necessary books. After countless unanswered calls and emails that apparently aren't being processed, I guess all that's left for me to do is go to church on Sundays and pray. The expertise of several employees here would probably be better placed at the church, where they don't differentiate between August and December anyway.

Fabulous

I ordered my learning materials for the upcoming school year about a month ago. Last week, I tried to contact them by phone over 20 times, but unfortunately, no one ever answered, and they were too good to call me back. Instead, they were able to leave work 20 minutes early... I don't think I even need to try contacting them by email, as I'm sure I won't get a response. I've had problems with this incompetent company every year during my apprenticeship and now again during my vocational baccalaureate. It's not like I'm the only one with these problems; in fact, I don't know anyone who hasn't had problems receiving their learning materials. And when the materials finally arrived, they were never complete; something was always missing. It's a miracle this place hasn't gone bankrupt yet.

Mirco Bächli

What a rip-off company, and targeting students/schoolchildren, no less! They supposedly send things even though they didn't. I send them back, and they supposedly only receive half... in one package... Endless emails, phone calls, but all to no avail... Strangely enough, I'm not the only one. They should really clean up their office. 😝👎 I even offered a compromise! Simply a pathetic company.

Lela Montero