peoplefone AG
Albisstrasse 107, 8038 Zürich, Switzerland, Egg b. Zürich
+41 44 552 20 00
peoplefone.ch
Monday: 08:00 to 18:00
Tuesday: 08:00 to 18:00
Wednesday: 08:00 to 18:00
Thursday: 08:00 to 18:00
Friday: 08:00 to 18:00
Saturday: Closed
Sunday: Closed
Good and affordable services.
Since I was looking for an alternative to our VoIP provider, I contacted their customer service by phone. The employee was not only unfriendly but also highly incompetent. If things can't go this far, I'll refrain from any cooperation whatsoever and simply want to share my negative experience (first impression).
The service and contact with peoplefone were always very friendly, competent, and satisfactory. However, when we recently decided to switch to a different IT company, we also had to change our telephone provider. We properly cancelled our contract, adhering to the notice period. In the final bill, however, they charged us for an additional two full months without any prior notice. When we inquired, they informed us that we had a minimum contract term of one year. But there was no mention of this in the cancellation notice or its written confirmation! Such a disappointing experience at the end of the contract is extremely disappointing and doesn't fit at all with the image we had of the company. A real shame. We cannot recommend them!
The service at peoplefone is very customer-oriented and therefore excellent. I've had problems with my VOIP connection twice already, and both times I received support until it was working again – first via chat and then by callback. Even after it was working again, I was followed up by phone some time later to check if everything was back to normal. Which other telecommunications providers offer this kind of personal service these days?
Excellent customer support. They even took action regarding a router issue that Studerus should have been responsible for, but which they were shirking. Thanks to the entire Peoplefone team for their outstanding support with any problems. The service (Hosted PBX) has been running flawlessly for us since the end of 2017.
ATTENTION!!!!!!!!!!! They're disconnecting phones because they claim they haven't paid, and even though they've submitted a postmarked receipt, the account isn't activated. The accounting department is never available, and customer service is rude and unprofessional. This is how long-standing Peoplefone customers are treated. They're now porting everything to Swisscom.