Bernerhof Gstaad
Bahnhofstrasse 2, 3780 Gstaad, Switzerland, Gstaad
+41 33 748 88 44
bernerhof-gstaad.ch
Hotel and restaurant of exceptional quality. The menu features a refined selection of dishes, each prepared with great attention to flavor and presentation. The wine list is equally impressive, offering pairings that perfectly complement the cuisine. Every course exceeded our expectations, leaving us thoroughly delighted. A must-visit for discerning travelers passing through Gstaad.
Unfortunately not many good things to say about this hotel. The location is fantastic, right next to the Gstaad train station and in the heart of Gstaad close to everything you’d need. However, the staff were rude, unhelpful and nearly everyone I spoke to had a passive aggressive attitude and seemed to hate their jobs. The rooms are mediocre at best and definitely not worth the nearly £800 a night price tag. We ended up moving to Ultima Gstaad where I really recommend staying for anyone reading this. Rooms are extremely luxurious and the service you get from the staff is out of this world. Update: also not a big fan that, whilst looking through these reviews, noticed the owner is giving out personal information about each of the customers stays that are leaving bad reviews. In my opinion, I don’t see this to be very professional and it seems that the owner gets very argumentative when given negative feedback when in reality, should be looking at ways to reduce negative feedback by fixing the internal issues at the hotel
Perfectly located 50 meters from Gstaad station and next to the promenade, this family run hotel has many advantages.|Large rooms, very comfortable with a nice view for those oriented towards the Palace. Well equipped bathrooms. Largest …
Unfortunately, my experience at Bernerhof Gstaad was very disappointing due to poor treatment and lack of understanding from the staff. There was no professionalism in the way we were spoken to, and the attitude was unhelpful and unfriendly. When we raised our concern, no effort was made to solve the issue or even listen properly. For a hotel in such a location, I expected better customer service and respect. Sadly, that was not the case. I do not recommend this hotel for anyone looking for good service and a pleasant stay. لا انصح العرب السكن فيه وموظفة الاستقبال خايسه وكلبه
Do not stay in summer. Do NOT Stay in Summer. The hotel doesn’t have AC, but that isn’t the problem. The problem is that you must sleep with the windows open (our room was 88°F) and the hotel has 4 restaurants at the bottom. So you have two choices: 1) Squirm in Heat and not Sleep 2) Listen to loud people and smell cigarettes all night and not sleep I asked my travel agent to see if there was something she could do, so she contacted the front desk and they brought us fans (this was a nice attempt). Then when the other room as part of our party (front desk didn’t know we were together) asked for a fan, they told them “we don’t have fans for guests.” So I guess because my agent called and put pressure on them they gave us fans, but not “ordinary guests” like the others in our party. So basically, they lied. They did have fans. Additionally our room was directly above their break area where the employees go to smoke at night. So, all night, smoke from employees coming into our room. The maids would come in and turn off our fans when they’d come in the room as well. So odd. Lastly, paid for express laundry service for same day service. Almost 48 hours later we received it (after finally asking where our clothes were). Listen- it’s a decent hotel in a prime location in literally one of my favorite towns in Switzerland if not even the world. BUT, they’re stingy and don’t want to go the extra mile to help their customers. Be prepared to feel gaslit if you ask about finding a way to cool off. Bummer.
Wonderful hotel in the heart of lovely Gstaad. Located two steps from the pedestrian street. Spacious room. Well maintained and decorated hotel with wooden architecture reflecting the nature of Switzerland’s villages. Offer free car parking within few steps from the hotel. Breakfast area is wonderful but menu is limited.