Hotel Hori Inn
Hofstrasse 21, 8181 Höri, Switzerland, Höri
+41 58 680 24 30
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The hotel is in an unpleasant environment, the rooms are outdated, the carpets are stained in the hallways and rooms, the elevator is not maintained and you have to use a supplier elevator when there is garbage inside. Customer service is …
Very slow WiFi and even cannot log-in. Check-in system incorrectly using our first name as our surname. We did not realize the building is combined with office & hotel guest rooms.
The property looks horrible and in my opinion not appropriate for living. The hallway carpet's is full of stains and really unclean, also inside of the room (you can see the picture I attached). The staff are very rude and unpleasant. Also the sign shows to go to the supplier elevator - there was garbage inside that was very smelly (really unpleasant situation to be in). Really not recommended getting there! Do your self a favor and book other place.
Our experience was nothing like some of the earlier bad ratings. We had a big and clean room, good value for money and process worked well. In addition to that we made a mistake in our booking and the friendly lady at the reception dealt with it with compassion and was professional. No complaints at all
Could not check in. Machine, right below sign that says 24/7 checkin, did not work and would not let us check in despite out reservation. It sent a message to call a phone number or contact reception. Upon calling the phone number, no one answered and the voice-mail was full so we couldn't leave a message. And there were no workers or a reception desk of any kind inside. Also nowhere to put our luggage if we did have to wait until the evening to check in. So we lost out on 220 francs that we can't get back. Save your money and choose a different hotel because you won't even get access to a room here.
We had a maid run in the room at 9:40 saying that we needed to leave because checkout is at 10. The checkout was ONLY THE NEXT DAY.... They woke us up for nothing, and made us unnecessarily upset. Couldn't get any more sleep, and the maid did NOT EVEN apologize when I showed her the reservation.. All she did was laugh and say "Ok" What a unprofessional experience.... 0/10. Never had this happen in any hotel...