Estermann's Photo- und Bürobedarf AG — Stadthof, Centralstrasse 8A, 6210 Sursee, Switzerland

Super Service.

CK21 Alchemy

I went there to have my documents copied, but there was no way to use a copier myself because I had personal documents. When I asked if there was another place, one of the employees treated me very rudely. She told me the printer cost 10,000 francs. "Can you pay for the damage yourself?" she asked. Then she insultingly told me that the production of such self-service printers had been discontinued five years ago and that I was five years too late. I politely explained that this wasn't correct, as I was currently in the village where I live and could make such copies myself. She continued to insult me, saying that because there was a village and here was a city, and emphasized this with contemptuous force. I told her that there was a similar option in the city of Aarau, as well as in Lucerne and many other cities. Instead of answering me, she told me to be careful and not to touch our belongings, even though I hadn't had any contact with the store's furnishings or decorations. This saleswoman is... unacceptable for a store like this. I hope that if the management of this store cares about customer satisfaction, they will take the necessary steps as soon as possible against such an amateurish, unethical, and uncouth saleswoman.

del deli

Beautiful and fantastic stationery shop with a very large selection and various services (copying, personalizing christening candles, etc.). The staff is always friendly. We've been customers for years and have never had a bad experience. Prices are on the higher end compared to the competition.

I J

My godson and I went to Estermann in Sursee for advice on buying a school bag. The service was friendly and very competent. They explained how to use and adjust the bag to us in a way that was easy for children to understand. I would gladly go back.

Martin Riedweg

Very friendly service. I urgently needed to have a piece of work bound, which normally requires arriving early at the stationery store. I managed to get in just before closing time. Despite my very late arrival, I was treated kindly and my work was still bound. I'd be happy to come back.

Niklas Schaffner

I urgently needed to have 150 pages copied, but this was refused on the grounds that it was a "school bag event" today. They said I could do it by Monday. 1. I am a paying customer just like the school bag buyers. 2. I certainly wouldn't leave highly sensitive data lying around somewhere over the weekend. 3. It had to be mailed today. 4. The sales assistants were just standing around. Two stars for the really nice selection, which is usually attractively presented. Prices are rather high in comparison. I was able to solve my problem by going to the competitor, who also had a school bag promotion and only two sales assistants; the others were apparently on break. Despite this, I wasn't turned away.

L. P.