Chalet-Hotel Adler
Äussere Dorfstrasse 19, 3718 Kandersteg, Switzerland, Kandersteg
+41 33 675 80 10
chalethotel.ch
Do not recommend this place at all with big regret did I stay here I almost left early. The first night I had a cold shower as there was no hot water. Then the next two nights the shower was barely warm just bare able enough. The bed was very uncomfortable and creeked so loud every single little movement in it. The room has no spare plugs in it, you have to unplug the bed side light so I can charge my phone. The food menu was such a small selection and breakfast isn't included and quite expensive for what it was. For the money this cost I would not bother. I have stayed in hostels with better facilities and menus than this place. The only good thing I can say about this place is the location right in the middle of everything and shop right opposite. And the views from the rooms are nice but not worth the money I regret booking 3 nights here. After I left they put an extra charge on my card 10 hours after I left. Absolutely ridiculous seeing as they offered absolutely nothing in return for not having water two nights consecutively. DO NOT STAY HERE
Do not stay here. The staff is rude, rooms are dilapidated, and I was overcharged not once, but twice. The man at the front desk was extremely rude when I checked in. I was also told the room I booked was not available so they had to give …
The only reason I am giving this hotel two stars is because the staff at reception were all very kind and genuinely bent over backwards to make up for the owner, and both room and hotel were generally clean. However, the owner was repeatedly flat out rude to my mother, and clearly hates Americans. We watched him giving other American guests rude looks and overheard him bashing them. I guess he assumes that no American could possibly understand German. How this individual ended up in the hospitality industry is beyond me. In addition to this, the hotel nickel and dimes for every little amenity. For example, we stayed in seven hotels in the region (Bavaria, Austria, and Switzerland), and this was the only one that didn’t offer breakfast or parking, despite being on the pricier end. He wanted to charge 12 franks an hour for a pool table in a run down basement lounge. Further, the spa area was quite run down. We had drinks and played pool at Hotel des Alps right down the street and overheard several guests being checked in there. I would recommend that place over this hotel. It’s cheaper, offers parking, offers breakfast, and has nicer facilities included!
It’s established. Switzerland is expensive. But this was the next level. You come in mid day and sit at the bar have a drink and have to practically beg for the food menu. This is where it gets interesting: Ordering a fondue For ONE. We confirmed and reconfirmed, just for ONE. Upon the food arrival, we were asked to vacate the bar and move to a table. Mind you, the restaurant is empty. Not long after, we received our bill clearly stating we ordered TWO. We thought this was a joke. We inquired with the waitress, and she claimed this was a language barrier. After this, she proceeded to involve a manager/owner, who stated that if both of us ate it, counts as for TWO. This is some straight Swiss bullshit. The best part, upon writing this review, I noticed other people saying the very same thing. This is a common practice. Beware and stay away.
Nice clean room, well located centrally in Kandersteg with a decent balcony and great view. We ate in the restaurant which was good and the bar area was also nice. Score lowered due to the bathroom. Dated, with a window into the room (no blind etc for privacy) and the ‘shower’ was just a wall mounted shower head above the bath, no option for a stand up shower and the water pressure was next to none existent! I think with significant upgrades to the bathrooms this place could be a perfect option for this location
I almost never write negative reviews, but my experience at Chalet Adler was so appalling it needs to be shared. We stayed at the hotel for a few nights & the reception staff were absolutely wonderful — friendly, helpful, and genuinely accommodating. When the corkscrew broke in my wine bottle, the reception manager kindly stepped in to help get it sorted. His professionalism and kindness were exactly what you’d expect from Swiss hospitality. Unfortunately, the owner was the complete opposite. Instead of showing the same level of care, he chose to berate both the staff member and myself simply because the wine wasn’t purchased at his restaurant. His hostility, arrogance, and abusive behavior were not only unnecessary, but deeply embarrassing for everyone involved. It’s a shame, because the Swiss are rightly known for their warmth and respect toward guests. The owner of Chalet Adler is an outlier — his rude, obnoxious treatment of customers is a stain on the reputation of Swiss hospitality. If you value being treated with basic decency, avoid Chalet Adler. The staff are a credit to the hotel, but the owner is its downfall. After 3 weeks travelling Switzerland this owner was the only rude person I encountered, he is an embarrassment to Switzerland.